gembets Privacy Policy

1. Definitions and Scope of This Policy

This Privacy Policy ("Policy") is published by gembets ("we", "platform" or "gembets") and applies to all users who register an account, use the services or browse the gembets website at https://gembets.onl. By using this platform, you agree to the data processing terms as set out in this Policy.

This Policy describes the types of personal information we collect, how it is used, who it may be shared with and the rights you have as the owner of that data. It also explains how you can contact us if you have any questions or concerns regarding privacy.

gembets operates under international licensing and complies with the data protection requirements set by the relevant licensing body. Continued use of the gembets platform after the effective date of an updated policy is considered acceptance of the latest version of this Privacy Policy.

2. Information We Collect

In operating the platform, gembets collects several categories of personal information as follows:

Account Registration Information:

• Full name as stated on your identity card (MyKad) or passport
• Date of birth for age verification purposes (users must be 21 years of age or older)
• Active email address used as the account username
• Mobile phone number for two-factor authentication and important notifications
• Password that is encrypted and cannot be read by any of our staff

Financial and Payment Information:

• E-wallet information (Touch 'n Go eWallet, Boost, ShopeePay) and DuitNow details
• Records of deposit and withdrawal transactions including date, time and amount
• Information shared during the use of FPX for online banking
• Crypto wallet addresses (for users who use USDT, BTC or ETH)

Platform Usage Information:

• Game activity data including game type, bet amounts and results
• IP address, device type, operating system and web browser used
• Login session information including timestamps and general geographic location
• Records of interactions with the customer support team

3. Purpose of Processing Information

Personal information collected by gembets is processed for the following purposes:

• Account Management: To set up, verify and manage user accounts securely, including identity verification required under our licensing.
• Transaction Processing: To accurately process deposits and withdrawals, including payment verification through supported methods.
• Licensing Compliance: To meet obligations under our international licensing terms, including Know Your Customer (KYC) and anti-money laundering (AML) requirements.
• Platform Security: To detect and prevent fraud, unauthorised access, harmful activity and security breaches.
• Customer Support: To provide effective technical assistance and customer service when needed.
• Responsible Gambling: To monitor gameplay patterns in order to identify signs of problem gambling and offer appropriate support tools.
• Service Communications: To send account-related notifications, policy updates, promotional information (with consent) and important security alerts.

4. Data Sharing and Disclosure

gembets does not sell or transfer user personal information to third parties for marketing purposes. However, in certain situations, information may be shared with the following parties:

• Service Providers: Companies that assist us in delivering services such as payment processing, identity verification and technology infrastructure. All such providers are bound by strict confidentiality agreements.
• Regulatory Authorities: Licensing bodies that grant us our operating licence and relevant government authorities when required by law.
• Financial Crime Prevention: Fraud prevention and anti-money laundering agencies where there is reasonable cause to suspect unlawful activity.
• Business Transfers: In the event of a business restructuring or transfer, data may be transferred to the new entity provided that the same level of protection is maintained.

In all data sharing situations, gembets ensures that the receiving party complies with data protection requirements that are equal to or stricter than our own standards.

5. Cookies and Tracking Technologies

gembets uses cookies and similar tracking technologies to improve the user experience on our platform. There are several types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login session verification and transaction security. These cookies cannot be disabled.
• Performance Cookies: Help us understand how users interact with the platform so we can make continuous improvements.
• Preference Cookies: Store your personal settings such as language selection and display preferences.
• Analytics Cookies: Collect usage data anonymously to help us understand overall website traffic and usage patterns.

You can control or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the gembets platform. Further information on managing cookies can be found in your browser settings.

6. Data Storage and Retention Period

All user data is stored on secure servers with adequate physical and digital protection. gembets retains personal information for as long as your account is active or for as long as is necessary to provide services to you.

Financial and transaction records are kept for the period required by licensing and relevant legal requirements, typically for a number of years after account closure. This is an obligation we cannot avoid.

When data is no longer needed and there is no legal obligation to retain it, gembets will delete or anonymise that data using secure and irreversible methods.

7. User Rights Regarding Personal Data

As a gembets user, you have the following rights concerning your personal information:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right of Rectification: If your information is inaccurate or out of date, you have the right to request that we update it.
• Right of Erasure: In certain circumstances, you may request deletion of your personal data, subject to our legal retention obligations.
• Right to Restrict Processing: You may request that we limit how we process your data in certain situations.
• Right to Withdraw Consent: For processing based on your consent (such as marketing communications), you may withdraw consent at any time.
• Right to Complain: If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the relevant authority.

To exercise any of the rights above, contact the gembets support team via 24/7 live chat or email at [email protected]. We will process your request accordingly.

8. Data Security Measures

gembets implements various technical and organisational measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure:

• Data encryption during transmission using industry-standard TLS/SSL protocols
• Password storage using irreversible hashing techniques
• Two-factor authentication (2FA) to protect user account access
• Continuous monitoring of suspicious activity and unauthorised access attempts
• Internal access controls that restrict staff to only the data required for their duties
• Regular security audits by independent parties to ensure our standards remain up to date

While we take all reasonable measures, no system is entirely free from risk. We encourage users to also take personal protective steps such as using strong, unique passwords and not sharing login credentials.

9. Links to Other Websites

The gembets platform may contain links to third-party websites for user convenience. gembets is not responsible for the privacy practices or content of those external websites. This Privacy Policy applies only to the gembets platform. We encourage you to read the privacy policy of any external website you visit separately.

10. Changes to This Privacy Policy

gembets reserves the right to modify this Privacy Policy from time to time to reflect changes in operational practices, legal or licensing requirements, or changes in the technology we use. Any significant changes will be communicated to users via an in-account notice or email at least seven days before taking effect.

The latest version of this Privacy Policy is always accessible on this page. The "effective date" shown at the top of this document indicates the current version in use. Continued use of the platform after the effective date of any update means you accept the updated policy.

11. Contact Us for Privacy Enquiries

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact the gembets support team through the following channels:

• 24/7 Live Chat: Available directly on the gembets platform, in Malay and English
• Email: [email protected]

We aim to respond to all privacy-related enquiries promptly. For formal data access or data deletion requests, please clearly state the purpose of your request and your account information (excluding your password) so we can process your request more efficiently.